Cisco UCCX/UCCE allows business to proactively manage contact center operation and intelligence in order to optimize processes, boost productivity, enhance customer loyalty, minimize risk and ensure compliance.

  • Requirement gathering and solution design according to your needs.
  • Provide facts to help in decision making between UCCX and UCCE level solutions.
  • Upgrade from MCS to UCS server solutions.
  • Scripting for UCCE to assist with existing call center.
  • CRM integrations with UCCE.
  • UCCX design, implement or upgrade service