Cisco UCCX/UCCE allows business to proactively manage contact center operation and intelligence in order to optimize processes, boost productivity, enhance customer loyalty, minimize risk and ensure compliance.
- Requirement gathering and solution design according to your needs.
- Provide facts to help in decision making between UCCX and UCCE level solutions.
- Upgrade from MCS to UCS server solutions.
- Scripting for UCCE to assist with existing call center.
- CRM integrations with UCCE.
- UCCX design, implement or upgrade service